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Last Updated: 11.12.2025

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At TrustOps AI, we value transparency and clear expectations. This Refund Policy explains when and how refunds may be requested for our subscription-based Software-as-a-Service (SaaS) platform.

Refund Eligibility

Refund requests may be considered when all of the following conditions are met:

• The request is submitted within 14 days of the initial subscription purchase date

• The request is made by the original account holder or an authorized representative

• The request relates to a first-time subscription purchase

Refunds are not automatic and are reviewed on a case-by-case basis in accordance with this policy.

How to Request a Refund

To request a refund, please contact our support team at:

Email: info@trustops-ai.com

Please include:

• Your account email address

• Order or invoice number

• A brief reason for the request (optional, used to improve our services)

If your request is approved, the refund will be issued to the original payment method used at the time of purchase.

Refund Processing Time

• Approved refunds are typically processed within 5–10 business days

• Actual processing time may vary depending on your payment provider or bank

Exclusions

Refunds do not apply to:

• Subscription periods that have already been fully used

• Usage-based fees, transaction fees, or third-party fees

• Custom integrations, professional services, consulting, or one-time setup services unless explicitly agreed in writing

Repeated or abusive refund requests may result in denial of future refunds or suspension of service.

Payment Processing

All payments and refunds are processed through third-party payment providers selected by TrustOps AI. We do not control external payment processing timelines or bank settlement speeds.

Our Commitment

We aim to be fair and transparent in our approach. If TrustOps AI does not meet your expectations, we will review your request in good faith and in line with this policy.